xByte Dashboard - Perform a ColdFusion Update

[austin.shelton]

xByte Dashboard - Perform a ColdFusion Update

This article will serve as a guide for performing ColdFusion updates on your dashboard-enabled servers.

Steps

1. To begin, you’ll need to access your server’s dashboard. Below is our documentation on how to get to this page:

xByte Dashboard Overview

xByte Dashboard Overview This article should serve as a guide for accessing your server dashboards and the features within them. Accessing the Dashboard To begin, you’ll need to log in to the billing control panel. Below is our Billing Control Panel URL. Billing Control Panel: https://billing.xbytecloud.com/ Select one of the options in the screenshot below to access the dashboard overview page. [image] This page will present you with a list of your servers that have the dashboard en…

2. Read over the details in the information icon next to the “Update ColdFusion” button. The same details are provided below in the “ColdFusion Updates & Support Options” drop-down for ease of reference.

   ColdFusion Update Options & Support

   ColdFusion updates are an important part of maintaining the security, stability, and reliability of your environment by reducing exposure to known vulnerabilities. We understand that every ColdFusion application is different, and updates may require consideration of custom code, application dependencies, or compatibility.

   Our goal is to provide flexible update options that allow you to maintain a secure and supported environment while giving you control over how and when updates are applied.

   Standard Support Customers

   Customers with our Standard Support plan can run updates on demand or schedule them directly through the Update Module in the customer portal.

   Important considerations before applying an update:

   • Review the official Adobe ColdFusion release notes to determine whether any code changes or compatibility adjustments may be required.
   • Any issues resulting from the update will be addressed during normal business hours.
   • If the automated update process fails, our team will be automatically notified and will address the issue during normal business hours.
   • Prefer to have an xByte engineer perform the update? We can perform the update for a one-time fee of $95 per released update. To schedule this service, email [email protected]. Updates will be scheduled during our next maintenance window at 10:00 PM CT.

   MSaaS & Enterprise+ Customers

   Customers with MSaaS or Enterprise+ Support can run updates on demand or schedule them directly through the Update Module in the customer portal.

   Important considerations before scheduling an update:

   • Review the official Adobe ColdFusion release notes to determine whether any application or code modifications may be required.
   • If the automated update process encounters an issue, our on-call engineering team will be alerted to investigate and, when possible, complete or reapply the update.
   • If your application requires post-update testing or validation due to custom code, integrations, or dependencies on external services, you can request xByte engineering assistance.

   For post-update testing:

   1. Complete the update scheduling form.
   2. Email [email protected] with specific testing instructions or validation requirements.
   3. Post-update testing is available for a one-time fee of $95 per update.
   4. Our engineering team will perform the requested testing based on the validation steps you provide.

   Need Help Planning Your ColdFusion Update?

   Every ColdFusion environment is different, and we understand that applying a security update can raise questions about application compatibility, custom code, integrations, or potential downtime.

   If you’re unsure whether you should apply a particular release, want to discuss the potential impact on your environment, or simply want a second opinion before updating, our ColdFusion engineers are here to help.

   Schedule a time to discuss the update, your application, or any concerns you may have:

   Schedule a Consultation: xByte Cloud Meeting - xByte Cloud Team

   Our goal is to help you make informed decisions about your ColdFusion environment and give you the confidence to keep your applications secure, supported, and up to date.

   

3. Click the “Update ColdFusion” button once you’re ready to start the update. A pop-up will appear to make sure it wasn’t an accidental click. Click “OK” to proceed with the update.
   

   

4. As the update proceeds, you can monitor its status at the top of the “ColdFusion Updates” box. Please be patient with the updates; they can take up to 5 minutes to complete.
   

   

5. Once the update finishes, you’ll receive another pop-up with the completion status. Clicking “OK” will refresh the page. This finalizes the update process.
   

   

That’s it! You’ve successfully applied the latest ColdFusion updates to your server using the xByte Cloud Dashboard. If you’ve experienced any issues, please don’t hesitate to reach out to [email protected] for assistance.